SHIPPING POLICY

 

 

Order Processing:

- Orders are typically processed within 1-2 business days (excluding Sundays and holidays) after your order is received. We partner with reliable third-party courier services to ensure your gear reaches you safely.

Shipping & Delivery:

Delivery typically takes 4-7 business days. In some cases, due to environmental factors like bad weather, delivery may take an additional 1-2 days. Shipping is currently free, as we only accept prepaid orders to protect against increasing fraud in COD transactions. We appreciate your understanding as we strive to provide the best possible experience for our dedicated athletes.

Trust & Prepaid Orders:

- We have built a strong, trustworthy relationship with our community of athletes, who value our commitment to quality. This trust is why they choose to pay upfront, knowing their gear will arrive as promised.

Tracking & Updates:

- After placing your order, you’ll receive a tracking number to monitor your shipment. If your package is returned to us due to an incorrect address or failure to contact you, we will notify you. Should your package be lost or arrive damaged, please contact our customer service team via Instagram at @shopsopro.

Shipping Time & Patience:

Delivery times may vary depending on your location. We understand that delays can happen, and we kindly ask for your patience during such times. Rest assured, we will stay in touch and keep you updated on your order’s status.

Respect for Delivery Personnel:

- Please remember to treat delivery personnel with respect. They work hard, often carrying heavy loads under challenging conditions, to deliver your gear. A simple gesture, like offering them water, can make a big difference.

Thank you for choosing SOPRO. We are dedicated to supporting your athletic journey with the best gear and the best service.